America's Best Pool Tables Built with Southern Hospitality
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WARRANTY

         
What does this warranty cover?
This warranty applies to the original purchaser (Owner) of the billiard table, and covers defective materials and workmanship.
How long does the coverage last?
This warranty lasts for the life of the billiard table.
What does Tennessee Jack do?
For the first two years, Tennessee Jack will pay for replacement of defective components or material, excluding shipping costs, and for labor costs up to $100 per incident. Thereafter, Tennessee Jack will pay only the costs of replacing defective components or materials and the Owner will be responsible for labor and shipping costs, if any.
What does the warranty not cover?
This warranty does not apply if the product is transferred from the original purchaser. It does not cover table leveling. This warranty does not provided for a replacement table or "loaner" during any period of repair. This warranty does not apply to tables used in an institutional or commercial setting. It does not apply to damage due to normal wear and tear, fire, flood or any other natural event or calamity. This Warranty does not cover cloth, rubber, or pockets. This Warranty does not cover damage resulting from negligence or abuse. Negligent and abusive damage including a failure to care for the table pursuant to maintenance instructions or a failure to provide a proper environment for the table will void the warranty. The warranty is void if the table is not installed by a Tennessee Jack certified or authorized installer. This warranty does not apply to any defects or damages arising from the installation or other services provided by an unauthorized installer. Improper or incorrectly performed maintenance or repairs by an unauthorized installer voids this warranty.
How do you get service?
In order to be eligible for service under this warranty we must receive the completed warranty registration card with copy of the original bill of sale by email at warranty@tjbilliards.com within 90 days of purchase. All claims must be electronically submitted to warranty@tjbilliards.com. All claims must be accompanied by sufficient digital photo documentation along with a brief explanation of the issue. Our Warranty Review Department will review your case and respond promptly. If a claim is deemed valid, we will replace or repair, at our discretion, any or all of the components involved in the claim.
Does This Warranty Cover Consequential or Incidental Damages?
No. Tennessee Jack will not be liable for direct, consequential, incidental or special damages (including without limitation loss of business or profits or economic loss) or for punitive, statutory, or exemplary damages, resulting from or in any manner relating to the table, the use of the table, or any breach by Tennessee Jack of this warranty. The sole and exclusive remedy of the Owner will be the repair, correction or replacement, at Tennessee Jack’s sole option, of the defective component of the table pursuant to this warranty.
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